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Quick Support
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- First level Help Desk in business hours (GMT+1)
- Operating system and network support in business hours (GMT+1)
- Optional 24H x 365 support
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Remote eyes and hands
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- Server reboot upon request
- Remote eyes and hands for first level repairing
- Tape replacement for dedicated backup systems
- Maintenance of fiber links
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Constant monitoring
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- Equipment and / or application monitoring
- Alarm triggering via Nagios
- Remote alarms to mobile phones via SMS
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Hw & Sw management
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- Hardware repair management
- Major operating system management (patches installation, maintenance, optimization)
- Design of virtualization solutions, high reliability, ....
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