ADSL - reliable and secure enterprise connectivity

ADSL for business offers a wide range of profiles to meet all setup needs and different speeds.

  ADSL 20M/1M ADSL 7M/512 ADSL 7M/384 ADSL 4M/512 ADSL 2M/512 ADSL 2M/256 ADSL 1,2M/512 ADSL 640/256
Downstream The maximum speed between the Provider and the Customer. For ADSL rate adaptive services, this speed depends on the characteristics of the telephone cable 20Mb/s 7Mb/s 7Mb/s 4Mb/s 2Mb/s 2Mb/s 1,2Mb/s 640kb/s
Upstream The maximum speed between the Customer and the Provider. For ADSL rate adaptive services, this speed depends on the characteristics of the telephone cable. The upstream is more sensitive to the quality of copper lines than downstream 1Mb/s 512kb/s 384kb/s 512kb/s 512kb/s 256kb/s 512kb/s 256kb/s
Committed bandwidthIt's the minimum guaranteed bandwidth. For ADSL rate adaptive profiles it depends on the speed of the initial handshaking (engagement), which in some cases may be lower. 1M - 512k 1M - 300k 1M - 200k 1M - 300k 1M - 300k 1M - 200k 800k - 200k 400k - 200k
Rate adaptive The term only applies to ADSL and indicates the tolerance in terms of downstream and upstream speed during installation. Due to the possible installation of systems generating interference on the same central, the performance of a rate adaptive line can change over time. The intervals are expressed in kb/s
Downstream 4288 - 20M 4000 - 7200 --- 2000 - 4096 2000 - 2048 640 - 2048 1090 and 1280 ---
Upstream 384 -1024 400 - 512 --- 384 - 512 384 - 512 256 - 280 256 - 512 ---

Common features

Set up
Configuration You can request at no additional cost the so-called "fast" configuration, which offers lower latency and better suits VoIP applications or an "interleaved" configuration, which generates a higher latency but increases the stability of service. fast or interleaved
Static IPA static IP address is always included in the service. Other addresses may be ordered as an option. 1 included
NakedThe service can also be installed over telephone lines without a Telecom Italia phone service (called "naked") YES
ProtocolKQI uses IP over ATM (1483 Routed LLC) that is always associated with a static IP and allows an "always on" connection, unlike the PPPoA mode, where you need a procedure to "login".
In this mode, you can also constantly monitor the service status and detect any malfunctions promptly.
IP over ATM
BGP BGP configuration mode is project based and enabled only on certain types of high-end symmetric services. NO
Real time tracking Our service includes a tracking system that reports via email and web, in real time, the order processing status (in Italian language). YES
Usage
Unlimited traffic volumeThere is no limit to the traffic or the type of traffic. YES
Unlimited usersAll services can be used by all users on the corporate LAN without any limit. YES
Net neutrality On our network there is no traffic shaping nor limit. Some service quality management systems are under construction, but they will be always activated by the user. YES
NetworkThe IP network KPNQwest Italy is designed for high reliability, with the following features.
Nationwide
Designed for corporate users.
Gb Ethernet peering to the MIX.
Fiber connections to international carriers.
Ongoing monitoring and constant upgrades.
KPNQwest Italia
VoIP CompatibilityOur services are fully VoIP compatible and widely used by VoIP applications because of low latency and minimum bandwidth guarantee YES
 
Support
PhoneAll our services include telephone support in business hours (GMT+1), Monday to Friday. YES in business hours (GMT+1)
Online trouble ticket All failures are handled by a trouble ticketing system. All customers can monitor and report faults via web. Included
Monitor
MRTG Service includes a system for monitoring the bandwidth usage (MRTG), with secure access via userid and password. Included
Routers tested
Atlantis A02 More information on the manufacturer's website: http://www.atlantisland.it YES
Cisco 857 More information on the manufacturer's website: http://www.cisco.com YES
Cisco 1801 More information on the manufacturer's website: http://www.cisco.com YES
 
Options
Router supplyWe can provide configured routers, including "next business day" replacement service in case of failure. Cisco or Atlantis
ISDN backup We can provide a ISDN back-up service to be used in case of failure. This option is not compatible with NAT (Network Address Translation) on the router. up to 512Kb/s
24H supportOptionally, you can activate 24H x 365 support, which includes direct contact via phone with our experts. Particularly appreciated by retailers or edp managers that handle many lines. YES
Service levels
ProvisioningThe maximum time is the time after which the customer can cancel the order, while the average time reported is gathered from an analysis on the last year. All steps in the provisioning of the service are notified in real time through our automated workflows, via e-mail and Web, in Italian language. Average 20 days
Max 70 days
RepairingThe time to repair is indicated in calendar hours, and require that the customer can be contacted for inspection. in 36 hours